Crystal Stadium Rush Privacy Policy

About This Privacy Policy

Crystal Stadium Rush (the “App”) is provided by CLEW WALKS LTD. This policy sets out which personal information is processed through your use of the App, what the processing is for, which services participate, and the choices you have.

Information We Collect

Your use of the App, the features enabled, and your permissions and consent determine which of the categories below may be processed. A category’s inclusion does not imply that every feature collects it.

• Device and network information: IP address; device model; operating system and version; language; time zone; app version; device identifiers; and, where permitted, advertising identifiers.
• Usage information: details of viewed screens, navigation and interaction events, when sessions start/end and how long they last, installation and launch events, and usage of features.
• Diagnostics: information for technical troubleshooting, including crash reports, error logs and performance and security events.
• Cookies and similar technologies: local storage, SDK identifiers and similar storage on your device, plus cookies where embedded web content uses them, all subject to applicable consent requirements.
• Information you choose to provide: when you reach out to our support team, the email address, message and attachments you supply.

App Set ID

Google Play Services supplies the App Set ID, which the App and integrated services such as Firebase may collect. On a single device, this identifier is shared by apps installed through Google Play that CLEW WALKS LTD publishes under the same Google Play developer account. With other installation methods, its scope may cover only this App. Our use of the App Set ID is limited exclusively to analytics and fraud prevention. We do not use the App Set ID for ads personalization or ads measurement. For advertising purposes, we also do not associate it with the Android Advertising ID, other device identifiers or personal and sensitive user data. Resetting the App Set ID can occur if every app from the same developer account is removed from the device, if no app in the set accesses it for over 13 months, or if the device undergoes a factory reset.

How We Use Information

We use information in running and maintaining the App, supporting features you request, diagnosing errors, preventing abuse and handling support requests. Third-party services that are enabled may additionally process information for analytics, attribution or advertising. That processing is described below and remains subject to applicable choices.

Third-Party Services

Google Play Services, AppsFlyer, Firebase and AdMob are the third-party services used by the App. Each provider explains its information processing in its own privacy notice.

• Google Play Services
• AppsFlyer
• Firebase
• AdMob

AppsFlyer

We use AppsFlyer for installation attribution and app measurement. The integration and permitted configuration govern what it may process, including IP addresses, device/advertising identifiers, details of the device and operating system, install and app-event data, and session information. Applicable consent and device controls govern attribution and tracking.

Firebase

Enabled features for application infrastructure, diagnostics or analytics are supplied by Firebase. Which products are actually enabled determines what information may be involved, including app instance identifiers, device and operating-system details, crash/error logs, screen views, events and session duration. Settings for optional analytics and storage take effect only where those products are enabled.

AdMob

AdMob provides support for advertising in the App. Its processing, where enabled and permitted, may cover IP addresses, advertising identifiers, device details, ad interactions and an approximate location inferred from the IP address. Applicable consent, age-related settings and device controls govern personalization and measurement of advertising.

Consent to Data Processing

We seek consent before processing begins whenever consent is required for optional analytics, advertising, cookies or similar technologies. To decline or withdraw consent, you can use available controls in the App, on your device or for cookies, or contact us using the details below. Withdrawing consent leaves the lawfulness of earlier processing unaffected. Where applicable, providing the requested service, legitimate interests or legal obligations may instead serve as the basis for necessary processing. Use of the App does not give consent for every purpose.

Sharing of Information

We do not sell your personal information. Sharing may occur with selected providers so they can perform their functions, with service providers working for us, or with public authorities where disclosure is legally required. Each disclosure is restricted by its relevant purpose and applicable legal basis.

International Data Transfers

Processing by us and the selected providers may take place outside your country. For transfers from the EEA/UK that require safeguards, these include applicable adequacy decisions or the European Commission’s Standard Contractual Clauses (SCCs). They are accompanied by the UK Addendum or another approved UK mechanism where required, and by supplementary measures where appropriate. Details of the applicable safeguards can be obtained on request.

Data Retention

The periods below govern identifiable data that we control. Exceptions apply when a shorter period is requested and available, or when a longer period is legally required or necessary for a documented legal claim. To ask for deletion of your personal information, you may email studio@clewwalks.click.

• Usage and analytics data: screen views, session events, session duration and other data in this category are retained for up to 24 months starting from collection.
• Technical, diagnostic and security logs: we retain records in this category for a period measured from their collection, with a maximum of 24 months; examples include IP addresses, operating-system information and crash reports.
• User-submitted information: we retain this category, including support correspondence and associated contact information, while you actively use the App and for up to 12 months after use ends or the support request is resolved.
• Consent and privacy-request records: the retention period runs for up to 24 months after the relevant request or withdrawal, except where a longer period is required by law.
• Cookies and local app storage: retention ends at their stated expiry, when you remove them using your controls, or when app data is deleted. As their linked notices explain, providers may set their own retention periods. After the applicable period, data is deleted or de-identified.

Stopping Data Collection

Uninstalling the App lets you stop its future collection of information. You can revoke optional permissions, disable optional analytics where controls are available, reset or limit advertising identifiers, and clear cookies or app storage. Information that we or providers already hold is not automatically deleted by uninstallation. Email studio@clewwalks.click for assistance or to request deletion. Records essential to the service or required by law may remain throughout the applicable retention period.

Security

Our safeguards include reasonable technical and organizational measures suited to the information and the risks involved, such as restricting access and protecting transfers where supported. Complete security is not possible with any method of storing or transmitting information.

Security Incident Notifications

When a personal-data breach is likely to create a risk that triggers a notification requirement under applicable law, we notify the competent authority and affected people within the statutory deadlines that apply. We include available details about the incident and protective steps. We deliver notification through available contact details or a suitable notice in the App or to the public.

Children’s Privacy

Children under 13 years of age are outside the App’s intended audience. Without any parent or guardian consent required by law, we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has given personal information, email studio@clewwalks.click so we can investigate and delete the information as appropriate. Local law may impose higher age thresholds or parental-consent requirements.

Your Privacy Rights

The law that applies determines whether you may request access, correction, deletion, portability or restriction, object to processing, and withdraw consent. You can exercise your rights by contacting studio@clewwalks.click. We may verify your request and respond within the applicable legal period. You may also lodge a complaint with your competent data-protection authority.

California Privacy Rights (CCPA/CPRA)

We do not sell personal information for money or other valuable consideration. If the CCPA/CPRA applies, eligible California residents may ask for information about the categories and specific pieces of personal information collected, its sources, the purposes for it and its disclosures. They may request deletion or correction and exercise applicable rights to opt out of sale or sharing and to limit use of sensitive personal information. You have a right to non-discrimination when exercising these rights. Your right to opt out of sale or sharing ("Do Not Sell or Share My Personal Information") can be exercised using available privacy/ad controls or by sending a request to studio@clewwalks.click, including through an authorized agent. We carry out required verification and respond within applicable deadlines. The application of this section depends on the law’s coverage and exceptions and on the App’s actual data practices.

Changes to This Policy

Changes to the App, selected services or applicable requirements may prompt us to update this policy. You can identify the published version by its Effective Date. Where required, we communicate material changes with an appropriate notice in the App or to the public; when necessary, we request renewed consent.

Contact Us

Reach CLEW WALKS LTD at studio@clewwalks.click with privacy questions, support needs, rights or deletion requests, or concerns concerning Crystal Stadium Rush.